Provide phone support. Your response to your email support is very slow.
My company has sent numerous emails trying to get basic company info from DevArt so we can purchase product. This could easily be solved if we got replies to our email requests or we had a phone number to call.
10
votes
Mike Carrel
shared this idea
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AdminDevart
(_, Devart)
commented
Because our customers are dispersed all over the world we would have to provide 24/7 support. In our situation it's not reasonable, because our customers rarely have urgent issues.