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Provide phone support. Your response times to emails are deplorable.

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Mike Carrel shared this idea  ·   ·  Report…  ·  Admin →

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  • AdminAlex Serdyuk (Admin, Devart) commented  ·   ·  Report

    Concerning phone support.
    Because our customers are dispersed all over the world we would have to provide 24/7 support. In our situation it's not reasonable, because our customers rarely have urgent issues.

  • AdminAlex Serdyuk (Admin, Devart) commented  ·   ·  Report

    We are sorry for the delay in the answer. Typically all requests are answered in one business day.
    I don't know the reason of the delay (because I 'm not in the sales department) but I've found your inquiry and escalated it.
    I think today you'll get a reply.