Unable to fix bugs
I have reported a few bugs over the past few months, and although you are good at responding and looking into this there seems to be a few bugs that you can't seem to get right.
Upgrading. It is always painful. Links that you publish to download the upgrade don't work. There are always licencing/activation problems, etc. I upgraded yesterday as advised (having gone through the normal pain to find the right place to download), and everything seemed to work. Yet today I am asked to enter my activation key yet again. Why can't you just make the upgrade seamless? It is so frustrating.
Find / incremental find / find in files. It seems like you have employed someone who has no experience of how find functionality should work to fix this. Even after reporting bugs in this several times it is still not working in the way find functionality should work.
Crashing. dbForge is pretty unstable. It frequently crashes. Even with the latest release, everyone on my team is reporting that it crashes 2 to 3 times a day - normally when they are not even using it.
Autocomplete and code highlighting/colour coding still a little bit unreliable, and completely stops working as soon as there is any error in the code (SSMS manages to keep working so I would expect dbForge to as well).
Sql Format settings - nobody can ever remember how to get to this dialog. It's as if you have intentionally hidden it from everyone.
I am a big fan of dbForge, and I really appreciate the fact that you do respond to bug reports, but I just have the feeling that you guys need to have a release which addresses some basic problems rather than adding on more functionality, because all these issues are turning people off using it.
William Buchanan
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